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OUR POLICY

1. CANCELLATIONS

Reservations canceled more than 30 days prior to arrival are entitled to a full refund of payments. Reservations canceled within 30 days of arrival will result in the forfeiture of the full advance payment and only the Security Deposit will be refunded. Cancellations due to force majeure will be allowed penalty-free rebooking of up to 30 days within the original date of stay. Rebooking is subject to availability and additional fees based on the intended date of stay i.e. weekend/holiday/peak season rates.

 

2. REBOOKING or CHANGING a RESERVATION
14 days prior to stay: Changing a current booking to another date will be allowed penalty-free, provided it is made 14 days before the original date of reservation. Rebooking to another date will only be allowed within 30 days from the original stay date, subject to availability and additional fees based on the intended date of stay i.e. weekend/holiday/peak rates.
• Other changes that include a change of villa, shortened or extended stay, or increase in guest

headcount in which the currently-booked villas may no longer accommodate—assuming no change in stay dates—will also be allowed for rebooking 14 days prior to the stay date (subject to availability and applicable rates apply). Additional fees, if applicable (ex. villa upgrade or weekend/holiday stay), will be added to the final invoice. Payment credits, meanwhile, can be used for incidentals or will be refunded together with the Security Deposit, post Check Out.

Less than 14 days prior to stay: Rebooking requests made less than 14 days before the stay date will incur late rebooking/penalty fees.

8-13 days prior to stay date will incur 20% penalty fees based on total invoice
5-7 days prior to stay date will incur 30% penalty fees based on total invoice
3-4 days prior to stay date will incur 40% penalty fees based on total invoice
24-48 hours prior to stay date is non-rebookable and non-refundable, and only the Security Deposit will be refunded.

Requests for rebooking or any changes in the reservation mentioned above should be sent to info@landrinaescape.com or +63916 256 3222. Once duly confirmed, a revised booking confirmation will be sent via email and the new booking will be deemed final and can no longer be rebooked for any reason.

  • The maximum occupancy per villa is stated in our Villa Details, as well as below:

    • Villa 1: Fits 8 pax comfortably (not including children 12 y.o. and below)
      Villa 2: Fits 5 pax comfortably (not including children 12 y.o and below)
      Villa 3: Fits 5 pax comfortably (not including children 12 y.o. and below)

    • An additional fee of P1,500/person/night will be charged in excess of 8 pax for Villa 1 (up to 12 pax maximum), and 5 pax (up to 8 pax maximum) for Villas 2 and 3

  • Exceeding the maximum occupancy of each villa at any time is strictly prohibited following DOT capacity restrictions and will result in all guests being asked to leave the property, with their stay forfeited. This count includes guests and visitors at any given time.

  • Our website clearly states the number of guests we can accommodate per villa. Each guest will be provided with the following:

    • Mattresses with beddings

    • Towels—one (1) for each additional guest

    • Free use of amenities

                

3. AGE REQUIREMENT

In compliance with Alert Level 1, guests of all ages are now allowed to stay in our villas. Minors and seniors must be accompanied at all times.

 

4. RENTAL PAYMENT
  • Full payment is due upon booking. As we only have three (3) villas, reservations or pencil bookings are not allowed, except when a quote has been requested wherein the indicated deadline will follow. Failure to remit payment may result in the cancellation of your reservation.

  • Payment can be made in two (2) ways:

Option 1: Bank Deposit 

-Kindly deposit the full amount to Landrina Escape's Unionbank Checking Account.

Account Name: RMSummit Inc.

Current Account number: 002400012514

-Email us a copy of the deposit slip/proof of payment one (1) banking day after making the reservation, together with the following details:

a. Subject: Payment for <Last Name>

b. Name of Guest

c. Dates of Stay

d. Chosen Villa

e. Account name, account number, and bank details for the refund of any unused Security Deposit.

-Expect confirmation of your booking within one (1) banking day.

Option 2: Credit, Debit, or Prepaid Card Payment

-All local or internationally-issued MasterCard, Visa, AMEX, and JCB cards are accepted.

-Enter your card information into our online payment processor upon confirming your booking details.

-Expect confirmation upon successful charging of your chosen card; a corresponding email will be sent to the booking’s registered email address.

 

5.  ENHANCED SAFETY PROTOCOLS and SANITATION
 To ensure the welfare of all guests and our service crew, we have incorporated cleanliness and sanitation protocols in all areas of our operations so that we can welcome you to a clean and safe haven. We are dedicated to our promise of cultivating a culture of care so that you can enjoy a beautiful, worry-free stay.
IN OUR VILLAS:
  • All personnel are required to wear face masks at all times and have a "stay-in " arrangement with the property.

  • All areas undergo thorough cleaning and sanitation at least 2 hours before each use. All contact points such as door knobs, countertops, remote controls and the likewise disinfected using DOH-approved disinfectants.

  • Mattresses, rugs, sofas, and other surfaces undergo UV disinfection using UV-C light and HEPA filtration which is proven to eliminate bacteria, viruses, and allergens. 

  • Beds are spaced out to enforce social distancing and are in accordance with the social distancing policies.

  • Villas are also periodically closed for full sanitation and exposure to direct sunlight with all villa main and bedroom doors wide open.

  • Should our assistance be needed inside the villas, our service crew will only enter upon permission of the guests, following strict social distancing protocols, and with guests required to be in face masks.

6. CHECK-IN and CHECK-OUT TIMES
  • Standard Check-In time is at 2:00 PM, and Check-Out is at 12:00 NOON.

  • Early arrivals and/or late departures may be accommodated when possible. Advise us at least three (3) days prior to your stay, subject to Landrina's occupancy rate.

  • Guests arriving before 2:00 PM, and with no prior notice will not be allowed to enter the premises.

  • Late Check Out, with no prior approval, will be subject to additional charges (please see Late Check-Out Fee details in No. 8 of our policy).

 

7. SECURITY DEPOSIT for DAMAGES and LATE CHECK-OUT
  • All reservations are charged a P2,500 Security Deposit covering Damages and Late Check Out fees that can be refunded at the end of your stay. This will be collected upon booking, together with the reservation’s full payment. However, failure to meet any of our conditions will result in the full forfeiture of the P2,500 Security Deposit.

  • Please leave Landrina in the same condition as you arrived. We will provide an inventory of items found in your villa through email as well as upon arrival, and our staff will inspect and account for all these items before Check Out.

  • Unused Security Deposits will be refunded within three (3) banking days if the conditions, such as, but not limited to, are met:

    • No damage has been done to the villas, its premises, and all its contents, including linens, furnishings, appliances, and equipment.

    • No items are missing or rearranged.

    • Villas are left reasonably clean and all trash is properly contained.

    • Dirty dishes, utensils, and used kitchen tools/appliances are cleaned and returned to where they were upon Check-In.

    • All keys are turned over to the designated service crew and are duly acknowledged.

    • All towels provided are properly returned.

    • That the NO SMOKING inside the villas policy is observed.

    • No pets are brought.

    • The maximum capacity of each villa is followed.

    • Guests are promptly and strictly Checked-Out by 12:00 NOON unless prior approval has been granted.

    • All other policies and rules are followed.

  • Refunds will be made through the following:

    • For payments made via bank deposit: Account name, account number, and bank details must be indicated in the email containing the reservation’s proof of payment for the refund to be deposited back (see item No. 4 of our Policy).

    • For Card/online payments: Reversal of the Security Deposit will be applied to the same card used for paying.

8. CANCELLATIONS

Reservations canceled more than 30 days prior to arrival are entitled to a full refund of payments. Reservations canceled within 30 days of arrival will result in the forfeiture of the full advance payment and only the Security Deposit will be refunded. Cancellations due to force majeure will be allowed penalty-free rebooking of up to 30 days within the original date of stay. Rebooking is subject to availability and additional fees based on the intended date of stay i.e. weekend/holiday rates.

 

9. REBOOKING or CHANGING a RESERVATION

  • 14 days prior to stay: Changing a current booking to another date will be allowed penalty-free, provided it is made 14 days before the original date of reservation. Rebooking to another date will only be allowed within 30 days from the original stay date, subject to availability and additional fees based on the intended date of stay i.e. weekend/holiday rates.

    • Other changes that include a change of villa, shortened or extended stay, or increase in guest headcount in which the currently-booked villas may no longer accommodate—assuming no change in stay dates—will also be allowed for rebooking 14 days prior to the stay date (subject to availability and applicable rates apply). Additional fees, if applicable (ex. villa upgrade or weekend/holiday stay), will be added to the final invoice. Payment credits, meanwhile, can be used for incidentals or will be refunded together with the Security Deposit, post Check Out.

  • Less than 14 days prior to stay: Rebooking requests made less than 14 days before the stay date will incur late rebooking/penalty fees.

8-13 days prior to stay date will incur 20% penalty fees based on total invoice

5-7 days prior to stay date will incur 30% penalty fees based on total invoice

3-4 days prior to stay date will incur 40% penalty fees based on total invoice

24-48 hours prior to stay date is non-rebookable and non-refundable, and only the Security Deposit will be refunded.

  • Requests for rebooking or any changes in the reservation mentioned above should be sent to info@landrinaescape.com or +63917 326 3150. Once duly confirmed, a revised booking confirmation will be sent via email and the new booking will be deemed final can no longer be rebooked for any reason.

10. REFUNDS

Partial refunds of villa rental fees will not be given to late arrivals or early departures.

 

11. FOOD

As there are limited stores or supermarkets nearby, please ensure you prepare and bring all your food, drinks, cooking ingredients, and condiments. Each villa has a fully equipped kitchen for your cooking and cold storage needs. For those who opt not to bring their own meals, you may refer to our Food Service Options for more details on food delivery and meal choices. 

  • In-house options:

    • For a fee of P1,000, our service crew can set up a bonfire with marshmallows for roasting.

    • For additional items available for purchase such as ingredients, espresso premium coffee pods, and other drinks, please inquire with our service crew. 

 

12. LINENS, TOWELS, and other SUPPLIES
  • Pillows, linens, and towels (one [1] each per guest) are provided for your entire stay. However, please bring additional beach and bedroom blankets, pillows, and towels as you deem necessary.

  • An initial set-up of trash bin liners, toilet paper, and a complimentary 5-gallon mineral water dispenser refill is also provided.

  • Guests are responsible for additional food items, drinks, and other supplies.

  • Items available upon request:

    • Dishwashing liquid and a sponge

    • Swim vests for children

 

13. HOUSEKEEPING

In compliance with DOT protocols on physical distancing, daily housekeeping services are not included in Landrina's rental fees. Our villas and their premises will be cleaned to quality standards prior to your arrival. Guests are responsible for the upkeep of their respective villas during their stay, and for leaving them in good condition at Check Out.

 

14. FURNISHINGS

Landrina Escape is privately owned. Each villa’s furnishings, home accessories, equipment, appliances, and linens are to be used in the villa only. Please do not rearrange the furniture and other items in the villa.

 

15. USE of POOL and BEACH

Each villa is equipped with a private swimming pool, and the beach along The Strand is just a short walk from the property. However, for safety reasons please take note:

  • Guests are free to use the pool and other amenities, but take extra caution at all times—supervise children and do not leave them unattended. We have on hand several swim vests for children, please request them from our service crew.

  • Landrina has one (1) licensed lifeguard/safety personnel, but he may not be able to attend to all guests at the same time.

  • While it has a clear and long shoreline, The Strand is known to have strong currents and undertows depending on the season. For your safety, there will be days that swimming on the beach will not be permitted.

  • For security purposes, all guests should no longer swim on the beach by nightfall (approximately 6:30 PM).

  • Guests agree to indemnify and hold harmless Landrina Escape and its owners from any claim/loss or expense (including attorney's fees and court costs) of the guest or guest invitees.

 

16. PARKING

Parking spaces are provided within the alleyways of each villa.

 

17. PETS

While we adore pets, they are only allowed for stays in Villa 2. As such, no pets are allowed in our other villas and on the rest of the property (apart from Villa 2) as the sanitation of our premises for our guests’ health is our priority. Any evidence of a pet(s) found in the villas on the premises (other than Villa 2) will result in immediate eviction and forfeiture of the Security Deposit. You may also incur additional charges for the necessary sanitation and deodorization of our villas.

 

18. NO SMOKING

Smoking is strictly prohibited inside our villas. Violation of our No Smoking policy may result in immediate eviction and forfeiture of the P2,500 security deposit. However, smoking is permitted in the outdoor area or outside the premises of the property. Please dispose of all cigarette litter appropriately.

 

19. ILLEGAL SUBSTANCES and FIREARMS

Any form of prohibited drugs or possession of firearms is strictly prohibited within Landrina Escape premises.

 

20. SUBLETTING

Landrina Escape villas may not be sublet.

 

21. ENTRY OF PROPERTY BY MANAGEMENT

Representatives of management, or the owners of Landrina Escape, may enter the premises at any time to make repairs, to perform daily upkeep tasks, or inspect and ensure the safekeeping and maintenance of the property as needed.

 

22. GOOD-NEIGHBOR POLICY

Landrina Escape is located in a private beachfront village that includes both short-term guests and year-round residents. Observing and conforming to the rules and regulations, provided for each property, is a MUST for all guests and owners.

 

23. QUIET HOURS

Quiet hours, most especially within outdoor areas, are monitored and enforced between 12:00 MIDNIGHT to 7:00 AM. Please be respectful of other guests and residents who prefer to enjoy a tranquil stay in our villas and the neighboring properties.

 

24. GUEST RESPONSIBILITY
  • Guests are responsible for the property, its contents, themselves, and visitors during occupancy.

  • Guests must lock windows and doors securely when not on the premises.

  • The guest named on the reservation will personally guarantee the safekeeping of the villa during their stay and will be responsible for ensuring that both themselves and all guests, whether they are registered with Landrina Escape or not, adhere to the rules and regulations affecting the building and/or community they are staying in.

  • The management will not be held responsible for acts of theft or vandalism or other damages to the guests' personal items left in the villas.

  • The management and Landrina Escape’s owners are not responsible for personal items left on the premises by guests upon departure.

25. SAFETY AND SECURITY

Landrina Escape holds the highest regard for the well-being, safety, and security of its guests. Landrina complies with all local safety enforcement laws, obtaining both a  certification from the Philippine National Police and the Bureau of Fire Protection. The following security measures are in place within the premises:

  • PERIMETER PROTECTION

    • Eight (8) Closed-circuit television (CCTV) security cameras

    • Dedicated Security Guard

    • For the added comfort and convenience of guests, Landrina's Service crew members are housed within the premises (in between the villas).

  • VILLA PROVISIONS

    • Six (6) Motion Alarm Sensors (home automation)

    • External locks in all doors (keys turned over to the guest upon  check-in)

    • Indoor locking system with door signage and caretaker briefing on how to operate and ensure doors are secured

    • Bolted in-room safety deposit boxes

    • Emergency power backup system with designated emergency lights to power the Villas in cases of an electrical  outage

  • MAINTENANCE AND SUPPORT

    • Periodic inspection and maintenance of general safety and welfare security, electrical and engineering conditions of the property.

26. IN CASE OF EMERGENCY​

Our villas are equipped with emergency lights, and fire extinguishers, and we have on hand basic medical supplies and first-aid kits. In case of an emergency, you may contact the following for further assistance:​

  • PNP - 0919 949 7086 / 0905 516 5946

  • PNP SAF - 0927 217 8690 / 0921 795 7412

  • Bureau of Fire Protection- 0918 201 5230 / 0966 884 4049

  • Municipal Disaster Risk Reduction and Management- 0919 644 6933

  • Rural Health Unit / MESU - 0929 244 6373

  • Brgy. Nagbalayong - 0939 874 1581

27. POOL USE AND GUIDELINES

Each villa has its own private pool. Kindly observe the following policies:

  • Please observe proper sanitation including showering before entering the pool.

  • Please use also the foot bath near the villa gate to remove any sand before entering the pool.

  • No food or glassware near the pool area.

  • Diving, pushing, and running are strictly prohibited.

  • Children under 18 must be supervised by an adult.

  •  Since this is a private pool with a depth of only 4 feet, there is no lifeguard in this area. Swim at your own risk.

  • For your safety, we put sanitation agents on the pool water at midnight, daily. Swimming during this time is strictly prohibited. 

  • In case of emergency, a first aid kit is available with our service crew.

28. LIABILITY

The renter acknowledges that management, the property owners, and employees cannot be held responsible regardless of fault, for any accident, loss, damage, or injury suffered by the renter, members of their party or any other guests which the renter or their party have allowed access to the property, regardless if loss is a result directly or indirectly from acts of God, dangers incident to the sea, any body of water, fire, breakdown of machinery, equipment, acts of government or other authorities, delays or cancellations of or changes in itineraries or schedule or from acts of omission. Furthermore, the renter will release and hold harmless any and all parties involved with the rental, management, and reservations of the property and release and hold harmless its owners or representatives for any loss or damage to personal property or for any injury and/or death. 

 

29. POLICIES & RULES

These Policies and Rules are meant to protect our guests and Landrina Escape alike. Upon reservation and payment, all guests are required to conform accordingly. Violation of these Policies and Rules by the guest could result in additional charges, eviction, and/or the forfeiture of advance payments of rent and/or Security Deposits. Landrina Escape reserves the right to refuse future reservations to any guest who has violated these rental Policies and Rules in the past.

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