A LOOK INSIDE YOUR PRIVATE ESCAPE

OUR POLICY

1. RESERVATIONS

Landrina Escape accepts reservations up to one (1) year in advance. Enter your preferred dates on the Search bar to check for availability, or contact us directly for further inquiries.

2. MINIMUM STAY

The minimum stay is one (1) night in any of our villas.

3. MAXIMUM OCCUPANCY

• The maximum occupancy per villa, which excludes children ages 4 and below, is stated in our Villa Details. Exceeding the maximum occupancy of each villa at any time will result in all guests being asked to leave the property, with their stay forfeited. This count includes guests and visitors at any given time.

• Our website clearly states the number of guests we can accommodate per villa. Any addition to this number—but not exceeding the maximum occupancy—requires a fee per person, and comes with:

  • Mattresses with beddings

  • Towels—one (1) for each additional guest

  • Free use of amenities

4. AGE REQUIREMENT

While we welcome groups of friends to stay at Landrina Escape, we do not allow the rental of any villa to vacationing students or minors under the age of 18, unless duly accompanied by a parent or guardian. A parent or guardian must be present in the villa at all times. Reservations made under false pretenses will be subject to eviction and forfeiture of all deposits and payments.

5. RENTAL PAYMENT

• Full payment is due one (1) banking day after your reservation has been made. Failure to remit the payment may result in the cancellation of your reservation.

• Payment can be made in two (2) ways:

Option 1: Bank Deposit via BDO​

-Kindly deposit the full amount to Landrina Escape's  BDO Checking Account.

-Email us a copy of the deposit slip/proof of payment one (1) banking day after making the reservation, together with the following details:

a. Subject: Payment for <Last Name>

b. Name of Guest

c. Dates of Stay

d. Chosen Villa

e. Account name, account number, and bank details for the refund of any unused Security Deposit.​

-Expect confirmation of your booking within three (3) banking days.

Option 2: Credit, Debit, or Prepaid Card Payment

-All local or internationally-issued MasterCard, Visa, AMEX, and JCB cards are accepted.

-Enter your card information onto our online payment processor upon confirming your booking details.

-Expect confirmation upon successful charging of your chosen card; a corresponding email will be sent to the booking’s registered email address.

6. CHECK IN and CHECK OUT TIMES

• Standard Check In time is at 2:00 PM, Check Out is at 12:00 NOON.

• Early arrivals and/or late departures may be accommodated when possible. Advise us at least three (3) days prior to your stay, subject to Landrina's occupancy rate.

• Guests arriving before 1:00 PM, and with no prior notice will not be allowed to enter the premises.

• Late Check Out, with no prior approval, will be subject to additional charges (please see Late Check Out Fee details in No. 7 of our policy).

7. SECURITY DEPOSIT for DAMAGES and LATE CHECK OUT

• All reservations are charged a P2,500 Security Deposit covering Damages and Late Check Out fees that can be refunded at the end of your stay. This will be collected upon booking, together with the reservation’s full payment. However, failure to meet any of our conditions will result in the full forfeiture of the P2,500 Security Deposit.

• Please leave Landrina in the same condition as you arrived. We will provide an inventory of items found in your villa through email as well as upon arrival, and our staff will inspect and account for all these items before Check Out.

• Unused Security Deposits will be refunded within three (3) banking days if the conditions, such as, but not limited to, are met:

  • No damage has been done to the villas, its premises, all its contents, including linens, furnishings, appliances, and equipment.

  • No items are missing or rearranged.

  • Villas are left reasonably clean and all trash is properly contained.

  • Dirty dishes, utensils, used kitchen tools/appliances are cleaned and returned to where they were upon Check In.

  • All keys are turned over to the designated service crew, and are duly acknowledged.

  • All towels provided are properly returned.

  • That the NO SMOKING inside the villas policy is observed.

  • No pets are brought.

  • The maximum capacity of each villa is followed.

  • Guests are promptly and strictly Checked Out by 12:00 NOON, unless prior approval has been granted.

  • All other policies and rules are followed.

• Refunds will be made through the following:

  • For payments made via bank deposit: Account name, account number, and bank details must be indicated in the email containing the reservation’s proof of payment for the refund to be deposited back (see item No. 5 of our policy).

  • For Card/online payments: Reversal of the Security Deposit will be applied to the same card used for paying.

8. CANCELLATIONS

Reservations cancelled more than 30 days prior to arrival are entitled to a full refund of payments. Reservations cancelled within 30 days of arrival will result in the forfeiture of the full advance payment and only the Security Deposit will be refunded. Cancellations due to force majeure will be allowed penalty-free rebooking of up to 30-day availment within the intended date of stay, subject to availability.

9. REBOOKING OR CHANGING A RESERVATION

Should the cancellation period lapse, changes in dates made 14 days prior to date of arrival  will be allowed for rebooking only to another date, subject to availability. Refunds, whether partial or full,  will  no longer be allowed. The rebooking date must fall within thirty (30) days after stay date only. Should the guest book less than 14 days prior to stay date, the booking is then deemed final and non-rebookable.

Changes that result in change of villa, shortened or extended stay, increase in guest head count in which the villas may no longer accommodate, assuming no change in stay dates, will also be allowed for rebooking  14 days prior to stay date, subject to availability.  Additional fees, if applicable (ex. villa upgrade), will be applied while payment credits can be used for incidentals or will be refunded together with the security deposit, post check out.

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Changes made less that 14 days will no longer be allowed and will result in loss of payments but a full refund on security deposits.

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Request for rebookings or any changes in the reservation mentioned above should be emailed to info@landrinaescape.com. Once duly confirmed, a revised booking confirmation will be sent via email and the new booking will be deemed final and no longer be allowed for a second rebooking. Rebookings are only allowed on a one-time period. Once the rebooked dates are confirmed, the booking is deemed final and can no longer be rebooked for any reason.

COVID-19 SPECIAL REBOOKING POLICY:

The safety of our guests and employees continue to be our top priority. We are one with the government in preventing the spread  of the virus. From our standard rebooking policy, we are extending a special one-time rebooking for affected bookings, free of charge, transferable, and up to 6 (six) months from stay date subject to the following terms and conditions:

• The special COVID-19 rebooking policy is applicable only for guests with bookings from March 14, 2020  up to April 14 (check out April 15), 2020 ("Lockdown Dates");

• The rebooking policy is applicable for all guests, whether originating from Luzon or other regions of the country.

• Bookings that fall within the Lockdown Dates, regardless if this falls below the 14-day rebooking, are eligible.

• The rebooking allowed is for a one-time rebooking only and deemed final once confirmed. It is also complimentary and transferable to chosen recipients of the guests.

• The rebooking schedule may be allowed up to six (6) months from stay dates, subject to availability.

• Downgrade changes in the original booking (ex. shortened stay, downgrade of villa) or other instances that would result to a less amount in the booking may no longer be refunded, but upgrades that would result in longer dates, increase of guests count, upgrade of villa, etc. will be allowed, subject to additional payment of the guests.

• Full refunds are allowed for bookings with stay dates of at least 30 days prior to arrival (see Section 8). However, for those below 30 days from travel date, refunds, whether full or partial are no longer allowed. However, the special COVID-19 rebooking is granted, until the guest has confirmed their next stay date (within 6 months from travel date). 

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10. REFUNDS

Partial refunds of villa rental fees will not be given to late arrivals or early departures.

11. FOOD

As there are no nearby stores or supermarkets, please ensure you prepare and pack all your food, drinks, cooking ingredients, and condiments. Each villa has a fully-equipped kitchen for your cooking and cold-storage needs.

• Here are several options for those not intending to cook or bring their own food/drinks:

  • You may order dishes from our service  crew for our inhouse specialties, Food-to-Go items in partnership with Albergus or a catering service  from Morong locals who can market, cook, and deliver straight to your villa. We will provide more information upon booking, and you may coordinate directly for orders.

  • For a fee of P1,000, our service crew can set up a bonfire with marshmallows for roasting.

  • For additional items available for purchase such as ingredients, Espresso premium coffee pods and other drinks, please inquire with our service crew. 

12. LINENS, TOWELS, and other SUPPLIES

• Pillows, linens, and towels (one [1] each per guest) are provided for your entire stay. However, please bring additional beach and bedroom blankets, pillows, and towels as you deem necessary.

• An initial set-up of trash bin liners, toilet paper, and a complimentary 5-gallon mineral water dispenser refill is also provided.

• Guests are responsible for additional food items, drinks, and other supplies.

• Items available upon request:

  • Dishwashing liquid and a sponge

  • Ashtrays for use outside the villas

  • Swim vests for children

  • Cooler boxes for use during your stay 

13. HOUSEKEEPING

Daily housekeeping services are not included in the rental fees of Landrina. Our villas and its premises will be cleaned to quality standards prior to your arrival. Guests are responsible for the upkeep of their respective villas during their stay, and for leaving them in good condition at Check Out.

14. FURNISHINGS

Landrina Escape is privately owned. Each villa’s furnishings, home accessories, equipment, appliances, linens are to be used in the villa only. Please do not rearrange the furniture and other items in the villa.

15. USE of POOL and BEACH

Each villa is equipped with a private swimming pool, and the beach along The Strand is just a short walk from the property. However, for safety reasons please take note:

• Guests are free to use the pool and other amenities, but take extra caution at all times—supervise children and do not leave them unattended. We have on hand several swim vests for children, please request them from our service crew.

• Landrina has one (1) licensed lifeguard/safety personnel, but he may not be able to attend to all guests at the same time.

• While it has a clear and long shoreline, The Strand is known to have strong currents and undertows depending on the season. For your safety, there will be days that swimming on the beach will not be permitted.

• For security purposes, all guests should no longer swim on the beach by nightfall (approximately 6:30 PM).

• Guests agree to indemnify and hold harmless Landrina Escape and its owners from any claim/loss or expense (including attorney's fees and court costs) of the guest or guest invitees.

16. PARKING

Parking spaces are provided within the alleyways of each villa.

17. PETS

While we adore pets, absolutely no pets are allowed in the villas or on the property, as the sanitation of our premises for our guests’ health is our priority. Any evidence of a pet(s) found in the villas or on the premises will result in immediate eviction and forfeiture of the Security Deposit. You may also incur additional charges for the necessary sanitation and deodorization of our villas.

18. SMOKING

Smoking is strictly prohibited inside our villas. Violation of our No Smoking policy may result in immediate eviction and forfeiture of the P2,500 security deposit. However, smoking is permitted in the outdoor area or outside the premises of the property. Please dispose of all cigarette litter appropriately.

19. DRUGS and FIREARMS

Any form of prohibited drugs or possession of firearms is strictly prohibited within Landrina Escape premises.

20. SUBLETTING

Landrina Escape villas may not be sublet.

21. ENTRY OF PROPERTY BY MANAGEMENT

Representatives of management, or the owners of Landrina Escape, may enter the premises at any time to make repairs, to perform daily upkeep tasks, or inspect and ensure the safekeeping and maintenance of the property as needed.

22. GOOD-NEIGHBOR POLICY

Landrina Escape is located in a private beachfront village that includes both short-term guests and year-round residents. Observing and conforming to the rules and regulations, provided for each property, is a MUST for all guests and owners.

23. QUIET HOURS

Quiet hours, most especially within outdoor areas, are monitored and enforced between 12:00 MIDNIGHT to 7:00 AM. Please be respectful of other guests and residents who prefer to enjoy a tranquil stay in our villas and the neighboring properties.

24. RENTER RESPONSIBILITY

• Guests are responsible for the property, its contents, themselves, and visitors during occupancy.

• Guests must lock windows and doors securely when not on the premises.

• The guest named on the reservation will personally guarantee the safekeeping of the villa during their stay, and will be responsible for ensuring that both themselves and all guests, whether they are registered with Landrina Escape or not, adhere to the rules and regulations affecting the building and/or community they are staying in.

• The management will not be held responsible for acts of theft or vandalism or other damages to the guests' personal items left in the villas.

• The management and Landrina Escape’s owners are not responsible for personal items left on the premises by guests upon departure.

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25. SAFETY AND SECURITY

Landrina Escape holds the highest regard for the well-being, safety and security of its guests. Landrina complies with all local safety enforcement laws, obtaining both a    certification from the Philippine National Police and Bureau of Fire Protection. The following security measures are in place within the premises:

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• PERIMETER PROTECTION

  • Eight (8) Closed-circuit television (CCTV) security cameras

  • Dedicated Security Guard

  • For the added comfort and convenience of guests, Landrina's Service crew members  are housed within the premises (in between the villas).

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• VILLA PROVISIONS

  • Six (6) Motion Alarm Sensors (home automation)

  • External locks in all doors (keys turned over to the guest upon  check-in)

  • Indoor locking system with door signage and caretaker briefing on how to operate and ensure doors are secured

  • Bolted in-room safety deposit boxes

  • Emergency power back-up system with designated emergency lights to power the Villas in cases of an electrical  outage

  • Two-way radio communication system per villa with the caretakers

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• MAINTENANCE AND SUPPORT

  • Periodic inspection and maintenance of general safety and welfare security, electrical and engineering conditions of the property.

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26. IN CASE OF EMERGENCY​

Our villas are equipped with emergency lights, fire extinguishers, and we have on hand basic medicine supplies and first-aid kits. In case of emergency, you may contact the following for further assistance:​

• Bay Pointe Hospital Emergency Room - 0922-8441096 || 0988-5772654  || 0917-6272929

• Morong Health Center c/o Dra. Emma Q. Bugay - 0920-2030968

• Bureau of Fire Protection - 0915-7326585

• Brgy. Captain Efren Pastelero - 0977-3420712 || 0921-5519717 || 0939-8741581

• Morong Police Station- 0905-5165946

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28. LIABILITY

The renter acknowledges that management, the property owners, and employees cannot be held responsible regardless of fault, for any accident, loss, damage, or injury suffered by the renter, members of their party or any other guests which the renter or their party have allowed access to the property, regardless if loss is a result directly or indirectly from acts of God, dangers incident to the sea, any body of water, fire, breakdown of machinery, equipment, acts of government or other authorities, delays or cancellations of or changes in itineraries or schedule or from acts of omission. Furthermore, the renter will release and hold harmless any and all parties involved with the rental, management, and reservations of the property and to release and hold harmless its owners or representatives for any loss or damage to personal property or for any injury and/or death. 

29. POLICIES & RULES

These Policies and Rules are meant to protect our guests and Landrina Escape alike. Upon reservation and payment, all guests are required to conform accordingly. Violation of these Policies and Rules by the guest could result in additional charges, eviction and/or the forfeiture of advance payments of rent and/or Security Deposits. Landrina Escape reserves the right to refuse future reservations to any guest who has violated these rental Policies and Rules in the past.

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